Hotel Casablanca SAS is subject to the liability regime established by Law 300 of 1996 and Decrees 1075 of 1997. It is also committed to compliance with articles 16 and 17 of Law 679 of 2001 that regulate the protection of children under Age against sexual exploitation and violence. Law 17 of 1981 on the protection of flora and fauna; Law 103 of 1931 whereby the conservation of archaeological monuments and / or cultural heritage is encouraged. The requirements demanded in Decree 4000 of 2004 Regarding the Control of Foreigners. Law 1335 of 2009 Anti-tobacco; with the non-discrimination and exclusion of vulnerable populations and the special requirements for the protection of personal data of minors (children and adolescents) and adults who provide their personal data that are included in our databases, with tourist or other purposes, preserving its protection, conservation and guaranteeing its responsible and safe use, trying to protect the right to privacy and protection of your personal information and all that is provided through the registration forms at the hotel and also in the website before and after the effective date of the decree and the law. We invite you to be part of our environmental commitment to the efficient use of water and energy, as well as the integral management of solid waste and the commitment to its reduction, reuse, and recycling. PRINT ONLY IF NECESSARY. DO IT AS POSSIBLE. USE RECYCLABLE PAPER. WE PROTECT THE PLANET.
CHAPTER I GENERAL PROVISIONS
ARTICLE 1. DEFINITIONS. To apply the rules contained in this policy and per the provisions of Article 3 of Law 1581 of 2012 is understood as:
a) Authorization: Prior, express and informed consent of the Holder to carry out the processing of personal data.
b) Privacy notice: Verbal or written communication generated by the Responsible addressed to the Holder for the processing of their data, through which information about the existence of the Information Processing policies that will be directly applicable, the form to access them and the purposes of the Treatment that is intended to give personal data.
c) Database: Organized set of personal data that is subject to Treatment.
d) Personal data: Any information related or that can be associated with one or several determined or determinable natural persons.
e) Private data: it is the data that due to its intimate or reserved nature is only relevant for the holder.
f) Sensitive data: Sensitive data is understood to be those that affect the privacy of the Title or whose improper use may generate discrimination, stories such as those that reveal racial or ethnic origin, political orientation, religious or philosophical convictions, membership in unions, social organizations, human rights organizations or those that promote the interests of any political party or that guarantee the rights and guarantees of opposition political parties, as well as data related to health, sexual life and biometric data.
g) A person in charge of the Treatment: Natural or legal person, public or private, that by itself or in association with others, performs the processing of personal data on behalf of the Person Responsible for the Treatment.
h) Responsible for the Treatment: Natural or legal person, public or private, that by itself or in association with others, a decision on the database and / or the Treatment of the data.
i) Owner: Natural person whose personal data are subject to Treatment.
j) Treatment: Any operation or set of operations on personal data, stories such as collection, storage, use, circulation or deletion thereof.
ARTICLE 2. OBJECT. This document is intended for the regular procedures for the collection, handling, and processing of personal data carried out by Hoteles Casablanca Huila, to protect and protect the fundamental right of having data from its guests, visitors, customers, users and suppliers within the framework of what is established by law.
All of the above in compliance with the provisions of paragraph (k) of Article 17 of Law 1581 of 2012, which regulates the duties that assists those responsible for the processing of personal data, which includes the adoption of a manual internal policies and procedures for proper compliance with the law and especially for the attention of inquiries and complaints.
ARTICLE 3. SCOPE OF APPLICATION. This manual will apply to the personal data registered and by the registrar in the different databases managed by the Hotel Casablanca Huila, that is, to the databases of our guests, visitors, customers, and suppliers, who provide us with their data for commercial fines.
The information we collect Hoteles Casablanca Huila may include, in whole or in part according to the needs of each product and/or service, among others the following data:
• Names and surnames.
• Type and identification number.
• Nationality and country of residence.
• Date of birth and gender.
• Marital status and/or kinship about minors or disabled persons requesting our services.
• Landlines and contact phones (personal and/or work).
• Postal and electronic addresses (personal and/or work).
• Profession or occupation.
• Company in which he works and loads.
• Origin and destination.
• Reason for your trip.
• Credit card information (s) (number, bank, expiration date).
• Personal data of the cardholder (name and surname, type and identification number).
• Information on the address where the cardholder receives his bank statements.
ARTICLE 4. TRUTH OF INFORMATION. Our guests, visitors, customers, users, and suppliers require truthful information about their data to make possible the provision of services by Casablanca Huila Hotels and under whose condition they accept the required information.
Hoteles Casablanca Huila presumes the veracity of the information provided and does not verify, nor assume the obligation to verify, the identity of the guests, visitors, customers, users, and suppliers, nor the veracity, validity, sufficiency, and authenticity of the data that each of They provides.
Therefore, it does not assume responsibility for damages and/or damages of any nature that could have originated in the lack of veracity, validity, sufficiency or authenticity of the information, including damages that may be due to homonymy or identity theft.
ARTICLE 5. APPLICABLE LEGISLATION. This manual was prepared to take into account the ordinances of Law 1581 of 2012 "By which general provisions for the protection of personal data are issued" and of Decree number 1377 of 2013 "By which Law 1581 of 2012 is partially regulated".
ARTICLE 6. INFORMATION OF CHILDREN AND MINOR ADOLESCENTS. Hoteles Casablanca Huila will ensure the proper use of the personal data of children and adolescents under 18 years of age, guaranteeing that in the treatment of their data the best interests of them, and their fundamental rights are respected and, as far as possible, taking into account Account your opinion, as holders of your data.
ARTICLE 7. PURPOSES OF THE PROCESSING OF PERSONAL DATA
Information collected is used to process, confirm, fulfill and provide the services and / or products purchased, directly and / or with the participation of third party suppliers of products or services, as well as to promote and advertise our activities, products and services, carry out transactions , make reports to the different national or international control and surveillance administrative authorities, police authorities or judicial authorities, banking entities and / or insurance companies, for internal and / or commercial administrative purposes such as market research, audits, accounting reports , statistical analysis, billing, and offering and / or recognition of the benefits of our loyalty programs.
By accepting this Privacy and Treatment Policy, our guests, visitors, customers, users and suppliers, in their capacity as owners of the data collected, authorize Casablanca Huila Hotels to process them, partially or totally, including the collection , storage, recording, use, circulation, processing, deletion, for the execution of activities related to the services and products purchased, such as, making reservations, modifications, cancellations and changes thereof, refunds, attention to inquiries, complaints and claims, payment of compensation and compensation, accounting records, correspondence, processing and verification of credit cards, debit and other payment instruments, identification of fraud and prevention of money laundering and other criminal activities and / or for the operation of loyalty programs and other purposes indicated in this document.
The foregoing, without prejudice to other purposes that have been reported in this document and the terms and conditions of each of the products and services of each of our business units.
We warn that third party suppliers (such as reservation system providers, travel agencies, call centers, banks, insurance companies) may be involved in these activities.
• Use the information received from them, to market their products and services, and the products and services of third parties with which the Casablanca Huila Hotels maintain a business relationship.
• Provide personal data to police or judicial control and surveillance authorities, by virtue of a legal or regulatory requirement and / or use or disclose this information and personal data in defense of their rights and / or their assets as such defense It is related to the products and/or services contracted by its travelers, customers, and users.
• Allow access to information and personal data to auditors or third parties hired to carry out internal or external audit processes of the commercial activity we carry out.
• Consult and update personal data, at any time, to keep this information updated.
• Contract with third parties the storage and/or processing of information and personal data for the proper execution of contracts concluded with us, under the security and confidentiality standards to which we are obliged.
CHAPTER II AUTHORIZATION
ARTICLE 8. AUTHORIZATION. The collection, storage, use, circulation or deletion of personal data by Hoteles Casablanca Huila requires the free, prior, express and informed consent of the owner thereof. Hoteles Casablanca Huila, in its capacity as responsible for the processing of personal data, has had the necessary mechanisms to obtain the authorization of the owners, guaranteeing in any case that it is possible to verify the granting of said authorization.
With the aforementioned authorization, the client accepts the policies and conditions established in this document.
ARTICLE 9. FORM AND MECHANISMS TO GRANT THE AUTHORIZATION. The authorization of the owner of the information will be included in each of the channels and mechanisms of data collection of Casablanca Huila Hotels so, it may be recorded in a physical, electronic document or in any other format that allows for subsequent consultation. The authorization will be issued by the owner before the processing of their data, by the provisions of Law 1581 of 2012.
With the consented authorization procedure it is guaranteed that the owner of the personal data has been brought to the attention, both the fact that your personal information will be collected and used for certain and known purposes, and that you have the option of knowing any alternation to them and the specific use of them has been given. The foregoing for the holder to make informed decisions regarding their data and control the use of their personal information.
CHAPTER III RIGHTS AND DUTIES
ARTICLE 10. RIGHTS OF INFORMATION HOLDERS. By the provisions of article 8 of Law 1581 of 2012 the holder of personal data has the
a) Know, update and rectify your data in front of the Casablanca Huila Hotels, as the person responsible for the treatment.
b) Request proof of authorization granted to Casablanca Huila Hotels, in its capacity as Responsible for Treatment.
c) Be informed by Hoteles Casablanca Huila upon request, regarding the use you have given to your data.
d) File complaints with the Superintendence of Industry and Commerce for violations of the provisions of Law 1581 of 2012, once the consultation or claim process has been exhausted before the Treatment Manager.
e) Revoke the authorization and/or request the deletion of the data when the Constitutional and legal principles, rights and guarantees are not respected in the Treatment.
f) Access free of charge to your data that have been subject to Treatment.
ARTICLE 11. DUTIES OF HOTELS CASABLANCA HUILA about THE PROCESSING OF PERSONAL DATA. HOTELS CASABLANCA HUILA will keep in mind, at all times, that the personal data are the property of the people to whom they refer and that only they can decide on them. In this sense, they will use them only for those purposes for which they are duly authorized, and in all cases respecting Law 1581 of 2012 on the protection of personal data.
By the provisions of article 17 of Law 1581 of 2012, Casablanca Huila Hotels undertakes to permanently comply with the following duties:
a) Guarantee to the Holder, at all times, the full and effective exercise of the right of habeas data.
b) Keep the information under the necessary security conditions to prevent its adulteration, loss, consultation, use or unauthorized or fraudulent access.
c) Perform promptly, this is in the terms provided in articles 14 and 15 of Law 1581 of 2012, the update, rectification or deletion of data.
d) To process the consultations and claims made by the Holders in the terms indicated in article 14 of Law 1581 of 2012.
e) Insert in the database the legend “information in judicial discussion” once notified by the competent authority about judicial processes related to the quality or details of the personal data.
f) Refrain from circulating information that is being controversial by the Holder and whose blockade has been ordered by the Superintendence of Industry and Commerce.
g) Allow access to information only to people who may have access to it.
h) Inform the Superintendence of Industry and Commerce when there are violations of security codes and there are risks in the administration of the information of the Holders.
i) Comply with the instructions and requirements issued by the Superintendence of Industry and Commerce.
CHAPTER IV ACCESS, CONSULTATION, AND CLAIM PROCEDURES
ARTICLE 13. RIGHT OF ACCESS: The power of disposition or decision that the holder has on the information that concerns him, necessarily implies the right to access and know if his personal information is being processed, as well as the scope, conditions, and generalities of such treatment.
Hoteles Casablanca Huila will guarantee the right of access when, upon accreditation of the identity of the owner or his representative or agent, he requests it according to the provisions of Law 1581 of 2012.
Customers and users can exercise their rights to know, update, rectify and delete their data by sending their request to the email:
You must include the following information in the application:
• Names and surnames.
• Document type.
ARTICLE 13. RESPONSE TO CONSULTATIONS. In any case, regardless of the mechanism implemented for the attention of requests for consultation, they will be attended within a maximum term of ten (10) business days from the date of receipt. When it is not possible to attend the query within said term, the interested party will be informed before the expiration of the 10 days, stating the reasons for the delay and indicating the date on which his query will be attended, which in no case may exceed five (5) business days following the expiration of the first term.
ARTICLE 14. CLAIMS. In accordance with the provisions of article 14 of Law 1581 of 2012, the Holder or his successors who consider that the information contained in a database must be subject to correction, update or deletion, or when they notice the alleged breach of any of the duties contained in Law 1581 of 2012, may file a claim with the Responsible for Treatment, which will be processed under the following rules:
1. The claim may be submitted by the Holder in the formats available to the hotel in its hotel registry. If the claim received does not have complete information that allows it to be processed, that is, with the identification of the Holder, the description of the facts that give rise to the claim, the address, and accompanying the documents that are to be enforced, it will be required to interest within five (5) days after receipt to remedy the failures.
After two (2) months from the date of the request without the applicant submitting the required information, it will be understood that the claim has been withdrawn. If under any circumstance, the Company receives a claim that should not be directed against it, it will transfer the corresponding person within a maximum period of two (2) business days and inform the interested party of the situation.
2. Once the complete claim has been received, a legend that says “claim in process” and the reason for it will be included in the database maintained by Casablanca Huila Hotels, in a term not exceeding two (2) business days. This legend must be maintained until the claim is decided.
3. The maximum term to respond to the claim will be fifteen (15) business days from the day following the date of receipt. When it is not possible to attend it within said term, the interested party will be informed before the expiration of the aforementioned term, the reasons for the delay and the date on which his claim will be addressed, which in no case may exceed eight (8) business days following the expiration of the first term.
ARTICLE 15. IMPLEMENTATION OF PROCEDURES TO GUARANTEE THE RIGHT TO SUBMIT CLAIMS. At any time and for free, the owner or his representative may request to Hoteles Casablanca Huila the rectification, update or deletion of their data, prior accreditation of their identity. The rights of rectification, update or deletion may only be exercised by:
• The holder or his successors, prior accreditation of his identity, or through electronic instruments that allow him to identify himself.
• Your representative, after accreditation of the representation. When the request is made by a person other than the owner and it is not proven that it acts on behalf of the person, it will be deemed not submitted.
The request for rectification, update or deletion must be submitted through the means enabled by Hoteles Casablanca Huila indicated in the privacy notice and contain, at a minimum, the following information:
1. The name and address of the holder or any other means to receive the response
2. Documents proving the identity or personality of your representative.
3. The clear and precise description of the personal data in respect of which the Holder seeks to exercise any of the rights.
4. If necessary, other elements or documents that facilitate the location of personal data.
PARAGRAPH 1. RECTIFICATION AND UPDATE OF DATA. The Casablanca Huila Hotels must rectify and update at the request of the owner, the information of the owner that turns out to be incomplete or inaccurate, by the procedure and the terms indicated above. In this regard, the following will be taken into account: In the requests for rectification and updating of personal data, the owner must indicate the corrections to be made and provide the documentation that supports his request.
Hoteles Casablanca Huila has full freedom to enable mechanisms that facilitate the exercise of this right, provided they benefit the holder. Consequently, electronic or other means that it deems appropriate may be enabled.
Hoteles Casablanca Huila may establish forms, systems and other simplified methods, which must be informed in the privacy notice and that will be made available to those interested in the website.
Hoteles Casablanca Huila will use the services of attention or customer service that it has in operation, as long as the response times are not longer than those indicated by article 15 of Law 1581 of 2012.
Whenever Hoteles Casablanca Huila makes available a new tool to facilitate the exercise of their rights by the holders of information or modify the existing ones, they will inform it through their website.
PARAGRAPH 2. DATA SUPPRESSION. The owner has the right, at all times, to request to Casablanca Huila Hotels the deletion (deletion) of their data when:
a.) Consider that they are not being treated by the principles, duties, and obligations outlined in Law 1581 of 2012.
b.) They are no longer necessary or relevant for the purpose for which they were collected.
c.) The period necessary for the fulfillment of the purposes for which they were collected has been exceeded.
This deletion implies the total or partial elimination of personal information as requested by the owner in the records, files, databases or treatments carried out by Casablanca Huila Hotels. It is important to keep in mind that the right of cancellation is not absolute and the person responsible can deny the exercise of the same when:
• The request for deletion of the information will not proceed when the holder has a legal or contractual duty to remain in the database.
• The elimination of data hinders judicial or administrative actions related to tax obligations, the investigation, and prosecution of crimes or the update of administrative sanctions.
• The data is necessary to protect the legally protected interests of the holder; to perform an action based on the public interest, or to fulfill an obligation legally acquired by the holder. If the cancellation of personal data is appropriate, Hoteles Casablanca Huila must operate the deletion in such a way that the deletion does not allow the recovery of the information.
ARTICLE 16. REVOCATION OF THE AUTHORIZATION. The holders of personal data may revoke the consent to the processing of their data at any time, as long as a legal provision does not prevent it. To do this, they must contact Hoteles Casablanca Huila, by email: firstname.lastname@example.org; email@example.com; and through the phone +57 3166912615.
It should be taken into account that there are two modalities in which the revocation of the consent can occur. The first may be about all the consented purposes, that is, that Casablanca Huila Hotels must stop treating the owner's data completely; the second, can occur in certain types of treatment, such as for advertising or market research purposes. With the second modality, that is, the partial revocation of consent, other purposes of the treatment that the person responsible for, by the authorization granted may carry out and with which the holder agrees, are kept safe.
Therefore, it will be necessary for the holder at the time to raise the request for revocation consent to Casablanca Huila Hotels, indicate in this if the revocation that he intends to perform is total or partial. In the second hypothesis, it must be indicated with which treatment the holder is not satisfied. There will be cases in which the consent, due to its necessary nature in the relationship between the holder and the person responsible for the fulfillment of a contract, cannot be revoked by legal provision. The mechanisms or procedures that Hoteles Casablanca Huila establishes to meet the requests for revocation of consent may not exceed the deadlines provided for handling claims as indicated in article 15 of Law 1581 of 2012.
CHAPTER V INFORMATION SECURITY
ARTICLE 17. SECURITY MEASURES. In the development of the security principle established in Law 1581 of 2012, Hoteles Casablanca Huila has adopted the technical, human and administrative measures that are necessary to grant security to the records avoiding their adulteration, loss, consultation, use or unauthorized or fraudulent access.
Notwithstanding the foregoing, the client assumes the risks that arise from delivering this information in a medium such as an internet, which is subject to various variables - third party attacks, technical or technological failures, among others. Hoteles Casablanca Huila will make its best technological effort to guarantee the security of the personal information of all its customers and/or users, using reasonable and current security methods to prevent unauthorized access, to maintain the accuracy of the data and ensure the correct use of information.
ARTICLE 18. IMPLEMENTATION OF SECURITY MEASURES. Hoteles Casablanca Huila will maintain mandatory security protocols for personnel with access to personal data and information systems. The procedure should consider at least the following aspects:
a) The third parties hired by Casablanca Huila Hotels will be obliged to adhere to and comply with the information security policies and manuals, as well as the security protocols that we apply to all our processes.
b) Any contract of Casablanca Huila Hotels with third parties (contractors, external consultants, temporary collaborators, etc.) that involves the processing of information and personal data, will include a confidentiality agreement that details their commitments for protection, care, security and preservation of the confidentiality, integrity, and privacy of it.
c) Scope of the procedure with detailed specification of the protected resources.
d) Measures, norms, procedures, rules, and standards aimed at guaranteeing the level of security required by Law 1581 of 2012.
e) Staff functions and obligations.
f) Structure of personal databases and description of the information systems that treat them.
g) Procedure for notification, management, and response to incidents.
h) Procedures for backing up and recovering data.
i) Periodic checks must be carried out to verify compliance with the provisions of the security procedure that is implemented.
j) Measures to be taken when support or document is to be transported, discarded or reused.
k) The procedure should be kept updated at all times and should be reviewed whenever there are relevant changes in the information system or its organization.
l) The content of the procedure must be adapted at all times to the provisions in force regarding the security of personal data.
CHAPTER VI FINAL PROVISIONS
ARTICLE 20. VALIDITY OF THE PROCESSING OF INFORMATION AND PERSONAL DATA.
The information provided by the clients and users will remain stored for up to fifteen (15) years from the date of the last treatment, to allow us to comply with the legal and/or contractual obligations under their responsibility especially in accounting matters, Tax, and tax.
PRIVACY AND TREATMENT POLICY PERSONAL DATA OF HOTELS CASABLANCA HUILA
For Hoteles Casablanca Huila the conservation, protection, integrity and confidentiality of the personal data of its customers is very important. For this we have designed a policy of storage and treatment of the information that our customers provide through the various marketing channels of our products and services (such as websites, call centers), and we are committed to the protection and proper management of the same, according to the legal regime of protection of personal data applicable in each territory where we operate.